Key Performance Indicators (KPIs)

Quantifiable measurements that gauge an organization's progress toward achieving its strategic objectives. KPIs track performance against targets and signal when interventions may be required to address performance gaps. In RBPM, KPIs are selected based on their relevance to strategic objectives and should include both leading (predictive) and lagging (outcome) measures. Effective KPIs provide actionable information that triggers performance conversations and improvement initiatives when performance deviates from expectations.