Malcolm Baldrige Framework

A performance excellence framework administered by the U.S. National Institute of Standards and Technology. It provides criteria for evaluating organizational performance across seven categories: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; operations; and results. The Baldrige Framework emphasizes integrated management systems and has influenced performance management approaches, including the Balanced Scorecard. In RBPM, Baldrige concepts inform the holistic view of organizational performance and the integration of strategy and risk management.