Total Quality Management (TQM)
A management approach focused on long-term success through customer satisfaction, based on the participation of all members of an organization in improving processes, products, services, and culture. TQM principles, particularly as articulated by W. Edwards Deming and Joseph Juran, emphasized continuous improvement, customer focus, and employee involvement. TQM represents an important historical influence on RBPM, especially in its recognition that quality and performance improvement require cultural change rather than just technical solutions.